Cookie Policy

Last updated: 01/07/2026

This Cookie Policy explains how Candl uses cookies and similar technologies on our website, getcandl.co.uk.

Candl uses cookies to help our website work properly, improve the user experience, understand how visitors use our website and support enquiry tracking where relevant.

For more information about how we handle personal data, please read our Privacy Policy.

1. Who we are

Candl provides managed websites, simple automation and related website support for trades businesses.

Business name: Candl
Website: getcandl.co.uk
Email: hello@getcandl.co.uk

2. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function, remember preferences, improve performance and understand how visitors interact with pages.

Similar technologies may include tracking pixels, scripts, tags, local storage, embedded tools and analytics technologies.

3. How we use cookies

We may use cookies and similar technologies to:

• make our website work properly

• keep the website secure

• remember basic preferences

• understand how visitors use our website

• improve website content and performance

• measure enquiries and form interactions

• support embedded tools such as booking forms, chatbots, payment links or videos

• improve our marketing and service quality where permitted

4. Types of cookies we may use

Essential cookies

These cookies are needed for the website to function properly. They may support page loading, security, form functionality, cookie preference settings and basic website operations.

These cookies cannot usually be switched off because the website may not work properly without them.

Analytics cookies

Analytics cookies help us understand how people use our website, such as which pages are visited, how long visitors stay and how they found the site.

This helps us improve our website and understand which pages are useful.

Examples may include tools such as Google Analytics, Hostinger analytics or similar visitor insight tools.

Functional cookies

Functional cookies help provide enhanced website features, such as embedded booking tools, videos, chat widgets, forms or other interactive elements.

Examples may include tools such as Calendly, Loom, chatbot tools or embedded forms.

Marketing and tracking cookies

Marketing cookies may help us understand how visitors interact with our website and marketing activity. They may be used to measure campaign performance, improve follow-up activity or support advertising where relevant.

Examples may include tracking pixels, remarketing tools or similar technologies.

Candl will only use non-essential marketing or tracking cookies where appropriate consent has been obtained.

5. Third-party cookies

Some cookies may be set by third-party services used on our website.

These may include:

• Hostinger

• Google Analytics or similar analytics tools

• Calendly or similar booking tools

• Stripe or payment-related tools

• Loom or embedded video tools

• chatbot tools such as DocsBot or similar

• visitor insight or heat map tools

• email or automation tools

• social media or marketing platforms

These third parties may process information in line with their own privacy and cookie policies.

We do not control all third-party cookies directly, so we recommend checking the privacy and cookie policies of any third-party tools you interact with.

6. Cookie consent

Where required, we will ask for your consent before using non-essential cookies.

Essential cookies may be used without consent where they are necessary for the website to work properly.

You can accept, reject or manage non-essential cookies through our cookie banner or cookie settings where available.

The ICO explains that PECR sits alongside UK GDPR and that organisations using cookies or similar technologies must comply with both where relevant.

7. Managing cookies

You can manage cookies in several ways:

• through our cookie banner or cookie settings, where available

• through your browser settings

• by deleting cookies from your device

• by blocking some or all cookies through your browser

Please note that blocking essential cookies may affect how the website works.

8. Changes to this Cookie Policy

We may update this Cookie Policy from time to time if our website, tools or cookie usage changes.

The latest version will always be available on this page, with the “Last updated” date shown at the top.

9. Contact us

If you have any questions about this Cookie Policy, contact us at:

hello@getcandl.co.uk